Importance Of Mobile App Engagement

17 Jan 2017
9
minutes read
Share this article
A team of professionals collaborating on mobile app development in India, showcasing innovation and technology.

To make your mobile app successful, you need to create ways to give your users some real value.

Is Mobile App Engagement Important?

The number of times your app was downloaded will not guarantee a long-term profit. It won’t even guarantee any profit. If you didn’t think much about building good mobile user engagement in your app then most people who download an app will just use it once and then uninstall it from their iOS or Android device.

The loyal customers of your app will use it productively and as frequently as you want them to use it. Success will always be the driving force for profitability. It will even help you establish long-term relationships between you and THE users of your app.

If you want your app to become successful and make you big money, then focus on mobile app engagement. To create a positive user engagement, you must give your users some real value. It is not enough for users to just install their app because they can easily uninstall it too. But if your app gives them value, they will keep it on their device instead.

A user will find an app that looks useful to them, and then they’ll download it. They will be looking for convenience and functionality in the app above all else. The app’s content needs to coincide with their interests. It cannot annoy them with a plethora of ads or something which will take their personal information. Users do not enjoy intrusive content like this.

Recommended Reading: “6 reasons why startups fail and how to avoid them”

There is more to value than just content. The format of the content needs to be one which the customers like to use for engaging with the app. This will bring value to your customers as well as yourself.

After you have discovered the value, next you will want to obtain the loyalty of your users. If you can do this, they will be devoted to your app and may consider your offers in the future. They will even conduct word-of-mouth to advertise your app.

The difficult task is figuring out which activities your users perform in your app and whether they tap on the things you ask them to tap on.

Mobile App Engagement Metrics

Your analytic tools can provide you with insights on the best ways to create a destination which users will want to visit. The precise metrics you need to monitor tend to vary based on your mobile app itself. What matters the most is your target user base and their behavior toward your app.

The retention rate and the number of app sessions are the most popular analytical metrics. However, you need data that is more detailed and then it needs to be analyzed. Then you need to carry out numerous experiments and then get the results that you desire. You should aim for your users to complete certain key actions. These need to be the tactics which you have created from the beginning and are now about to push. Just be sure to take all the steps necessary to optimize the experience of your users and to motivate your customers to behave the way you want them to.

For instance, if the length of the app session looks good, this doesn’t prove good mobile user engagement. Perhaps the user is searching for some page on your app and is getting angry from all the time they’re wasting. That is why you need to track mobile app engagement metrics and find out what your users are actually doing in your app.

Mobile App Engagement Metrics

1) Number of active users per month and per day

You should discover how many people have downloaded your app and have repeatedly utilized its primary function.

2) Uninstall Count

If you have a high number of uninstalls, then you need to be worried. Find out why people do it.

3) A number of Loyal Users

When users repeatedly open your app on a regular basis, how many times do they need to do this before they are considered a loyal user? Figure it out.

Recommended Reading: “How much you can make from an app”

4) Average length per session

Look at which app section your users are frequenting the most.

5) The number of items that users engage with.

Items rely on the app type. This can be the quantity of the videos or products viewed, the number of read items, and the number of items placed into the online shopping cart.

6) Retention Rate

A number of users who install the mobile app onto their device during a certain period of time. During this time, they needed to actively use the app. User engagement relies on retention as its most crucial metric.

7) Transactions

The number of subscriptions, registrations, and purchased items.

8) Detailed Metrics

Your service type will determine the data. For instance, if you have a messenger app, it is the number of messages in which active users had sent per month. If you have a runner mobile app, then it will be the number of kilometers. In the music app, it is the quantity of the songs that users listened to daily.

If the user engagement metrics are satisfying to you, it must then be connected to app revenue. The revenue sources need to always link to user interests, regardless of whether you have an in-app purchase or ad monetization model

Recommended Reading: “8 app monetization models for your mobile application”

The way that engagement can increase with your mobile app.

1) Give users a powerful first impression

You need to design your app for your clients rather than yourself. You can do this by considering the following:

  • Motivate – Get started by calling
  • Be Helpful – Have a way to answer people’s questions about using your app. Maybe put in a tour function to make it easier. Use lots of graphics rather than long texts.
  • Easy to Understand – Make your user interface a simple thing to figure out.
  • Fewer Items – Your first app screen should have a few items. This will prevent them from getting distracted by too much clutter.
  • Beauty – Your app design needs to spark some positive emotions in users.
  • Friendly – Post a personalized welcome message

2) Slowly reveal your product’s depth

For good mobile app engagement, the starting screen of your app should not have all the features in it. You’ll want users to explore your app and get more deeply involved in it. Make sure your customers have the freedom to choose what to do. If you try to force them into taking certain actions, they will never want to use your app again.

Allow users to witness the primary functionality of your app in the beginning. Then study what their preferences are. If your app is worthwhile, then it won’t have features which are apparent right away.

3) User Privacy is Important

Do not take people’s personal information if you didn’t get the permission first. People want their privacy and feel sensitive about it. Your customers need to elect to give you their contact information. If they do, your app needs to use it properly so that it won’t ask for it again.

4) No Unusual App Behavior

When users put in their data, ensure that your app will not lose it. For instance, if you write a message that is long and then someone calls, it will be a hassle to get back to your message. But once you access the screen again, you might see that your message is gone. Try to avoid these situations if you want to bring amazing mobile user engagement.

5) Try to prevent crashes

The most important consideration is technical issues. If your app cannot perform properly, then it will jeopardize the user experience and drop the mobile app engagement to the bottom. This way it will be harder to obtain new customers. For this reason, test your app well before it is released.

6) Growth Hacking

Creating a high-quality product is just the beginning. Data analytics is what you need to study. That way, you can see which features of your app are attracting so many customers and keeping the current ones.

Growth hacking is a big mixture of analytical skills and standard app marketing with app development skills that can enhance app loyalty. The objective is to get new customers to your app and encourage active mobile user engagement as frequently as possible.

Growth Hacking

Growth Hacking involves using methods which pertain to email, virality, marketing and search engine optimization. These are all the main tricks that companies utilize. Along with the regular growth hacking methods, app developers can also use emails, notifications, and alerts. This will ensure that users get reminded of your app so that they will be motivated to open it again and stay on it for a long time. Be aware that any method which was effective for other people may not necessarily be as effective for your campaign.

The growth hacking concept acknowledges that understanding your users will let you create features to obtain and retain additional users. This beats investing in marketing for these results.You need to experience it first before you can judge it. If you want success, data analysis is everything.

Ready to create a high-quality app? Contact us for Free 60 minute Google consultation!

App development services we are ready to provide you.

Let's discuss 
your project
Hint text
Hint text

By submitting your data, you agree to our Terms of Service and Privacy Policy.

Thank you for filling out the form!
Check your inbox, I've just replied you.
Oops! Something went wrong while submitting the form.
Oksana Kovalchuk
FOUNDER & CEO

Have more questions or just curious about future possibilities?
Feel free to connect with me on LinkedIn.

Got Questions? 

We've got answers:

answers:
What is a UX audit and why is it important for SaaS businesses?

A UX audit is a comprehensive evaluation of a product’s user experience aimed at identifying usability issues, gaps in the user journey, and friction points in the interface. For SaaS companies, a ux audit service plays a crucial role in improving conversion rates, reducing churn, and aligning user experience with business objectives. A thorough UX audit not only uncovers where your product fails to meet user expectations, but also highlights areas where UX design can actively drive revenue. SaaS platforms that invest in regular ux audits report higher user satisfaction, improved feature adoption, and lower ux audit cost in the long run.

What does the UX audit process include?

The ux audit process typically begins with competitor analysis and user research, followed by a heuristic evaluation of the current interface. We review behavioral data, conduct usability testing, and evaluate the product’s information architecture, visual design, and interaction flow. At ANODA, our ux audit agency also includes a ui audit to assess layout consistency and clarity. The final deliverable is a detailed report with actionable insights and recommendations tailored to your product’s goals and your target audience. Every phase is designed to reveal issues that hinder user satisfaction and limit the success of your digital product.

How do I know if I need a UX audit service?

If your users struggle to complete key tasks, drop off during onboarding, or if your digital product generates more support tickets than conversions — it’s a clear sign you need a UX audit service. Common symptoms of poor user experience include low engagement, usability issues, and high bounce rates. Our user experience audit service helps pinpoint friction points in your interface and reveals how to optimize the user flow for better performance. Even minor adjustments discovered through a UX UI audit can significantly improve both user satisfaction and business outcomes.

What’s the difference between a UX audit and a usability audit?

A usability audit is often a subset of a full ux audit service, focusing mainly on whether users can accomplish tasks effectively and efficiently. A ux audit, however, is broader. It includes analysis of user behavior, competitor analysis, alignment with business objectives, and sometimes even technical performance like load times. While a usability audit might only look at task flows, a ux audit report will offer a holistic view of your product’s entire user experience, including emotional response, clarity, and visual appeal. ANODA’s ux audit service combines both perspectives into a single, comprehensive report.

How does a UX audit improve customer satisfaction and retention?

When a product aligns with how users interact, it naturally leads to greater customer retention and better user satisfaction. Through user testing, we identify friction points, optimize the user flow, and redesign confusing or overwhelming components. A user experience audit service helps reduce the cognitive load, making interfaces intuitive and predictable. By addressing key pain points, improving the user interface, and testing with real users, ANODA’s ux audit agency helps transform frustrating user journeys into a seamless user experience — which is critical to turning freemium users into paid customers.

What deliverables do I get after the UX audit is complete?

After completing the ux audit, clients receive a structured ux audit report that includes a heuristic evaluation, audit findings, user feedback analysis, heatmap interpretations, and a prioritized strategic roadmap for implementation. This comprehensive report also outlines issues in visual design, information architecture, and user flow, with recommendations supported by user research and real data. The final step is a call with our UX team to walk you through the audit insights and show you how to begin implementing improvements.

How much does a UX audit service cost?

The ux audit service cost varies depending on the size and complexity of your digital product, the number of platforms (web, mobile), and the depth of user research and testing required. While a basic ui ux audit service for a landing page or web page might start around a few thousand dollars, a full user experience audit for a large enterprise software platform with multiple roles and flows can range significantly higher. That said, the average ROI from a ux audit service is reported to be over 1700%, making it one of the most cost-effective design process investments you can make.

Why choose ANODA as your UX audit company?

ANODA is not just a ux audit company — we’re a team of full-time, product-focused experts with extensive experience in transforming SaaS platforms. Our ux design audit services go beyond generic checklists. We tailor every ux ui audit to your target audience, product stage, and growth goals. With certified compliance (GDPR, HIPAA, WCAG), deep SaaS background, and proven results in boosting customer satisfaction and business performance, we provide more than just evaluations — we deliver actionable recommendations that drive outcomes. Our ux audit agency is trusted by startups and enterprises alike.

What role does user feedback play in a UX design audit?

User feedback is central to any effective ux design audit. It reveals how real users perceive your product, where they hesitate, what they enjoy, and what they ignore. In our ux audit process, we combine user feedback with data from user behavior tracking tools, interviews, and usability testing to ensure a 360° view of your product. This leads to a thorough ux audit service that not only highlights flaws in your current user interface, but also provides valuable insights on how to enhance satisfaction, engagement, and clarity for your target audience.

How long does a UX audit take and what happens after?

A full ux audit service typically takes between 2 to 4 weeks, depending on project complexity and the number of platforms evaluated. After delivering your detailed report, we offer ongoing support and can assist your team during the redesign project to ensure that changes align with the business analysis and audit findings. Our ultimate goal is to optimize your product’s user experience while maintaining design feasibility, implementation speed, and maximum ROI. With ANODA, the audit is just the beginning of strategic, measurable ux analysis.

More on UI/UX

Transforming Your Digital Presence with Our Top UX Design Agency

1 Aug 2024
11 minutes read

Transforming Your Digital Presence with Our Top UX Design Agency

1 Aug 2024
11 minutes read

Transforming Your Digital Presence with Our Top UX Design Agency

1 Aug 2024
11 minutes read
Let’s talk!
Just drop us a line and we’ll email you in 10 minutes
Hint text
Hint text
Hint text
Hint text

By submitting your data, you agree to our Terms of Service and Privacy Policy.

Thank you for filling out the form!
Check your inbox, I've just replied you.
Oops! Something went wrong while submitting the form.