Today we want to talk more about the Design process. It helps to structure...

20 Jun 2022
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Design process: What stands behind any good deliverables

Difficult goals are achievable when you have a clear plan to reach them. The same applies to the work of the design team on a new project.

Today we want to talk more about the Design process. It helps to structure a large scope of tasks, notice all important details and achieve great results.

Why is it so important to fill the brief?

All incredible projects start with a well-filled brief. It allows an agency team to better understand the client's wishes and goals, direct creativity in the right direction, and reduce the number of comments in the future. A brief should introduce the company's mission and values, general brand vibe, and its unique features. This will allow the creative team to achieve good results faster.

Yes, it takes some time to complete the brief, but it's worth it. Here are some tips on how to fill the brief:

  • Feel free to write a lot. The more input we receive, the better the result of the project. Every detail is important because it helps to create the overall vision of the product. It will also reduce the amount of communication between the agency team and the client. Answers to most questions can be quickly found in the brief.
  • Give examples and explain your ideas. It is always easier to show something than to describe it in words. So providing design examples is another step in helping designers to find solutions to respond to clients' needs. Also, in the case of creative work, it is always important to understand the general idea of ​​the product. So the client can get the final deliverables that will even exceed expectations with fresh decisions.

    Providing examples will help to avoid misunderstandings in the communication between the client and the designer. Both of them may have a completely different vision of the same things. Examples usually solve this problem. You can attach some links to any websites/apps with the visual design you like, moodboards, or random pictures from Pinterest.
  • Purpose, expectations, clear objectives. To achieve the goal, it must first be well formulated. Therefore, it is always necessary to start with a clear definition of goals and expectations. Brief acts as a roadmap, which outlines all the steps from the beginning of the project to its completion.

Design process step by step

After the client fills out the brief and introduces us to their product, the design process begins. It consists of many important steps helping to achieve the best results.

UX research

Usually, the first step in creating a new successful product is good UX research. A deep understanding of your target audience's lifestyle will allow you to create the best possible user experience in the future. There are various methodologies that can provide the necessary knowledge.

  • User interviews. User interviews are a tool that can help you to get an in-depth knowledge of users' goals, experiences, and pains. This will help create a quality product that thousands of people will want to use.

    A better understanding of your potential users can help you not only add all the necessary features to the app, but also find accurate interface solutions. After conducting the interview, we analyze its results and find out important customer insights.
User Persona example

  • Customer portrait. Customer portrait helps to make design decisions and develop features for your product. It contains demographics, life goals, pains, mindsets, etc.

    After creating the customer portrait, we can meet the user’s needs and expectations in the interface solutions more accurately.
  • Competitive research. Competitive research helps to collect information about rivals. By finding the strengths and weaknesses of the products that provide features similar to your project, you can create a unique proposition on the market and use the best decisions in the niche.

All about design

  • User journey map. A user flow diagram is a step-by-step visual map, outlining the interaction between the product and the user. It shows user steps to complete certain goals in the app. For example, what he is doing to make a purchase after log in. User Flow Map helps to improve user experience as a tool for underlining all decision points, unlogical processes, or barriers to accomplishing the task in the app. 

    At this stage, we need from the Client's side a list of functions and content that should be in the product. 
  • Wireframes. One of the earliest stages in a design process is wireframing. This tool helps to design a website service at the structural level. It contains all interface elements, but in a sketch-like style. You can review the structure of the key pages and leave comments. After approval, the designer confidently moves forward.
  • First clickable prototype. You can click on wireframes to move through the user flow. It helps to check one more time the basic logic and structure of the app.
  • Moodboards. Moodboard is a digital collage that contains pictures, palettes, and different design elements in one style. It is useful not only as an inspiration for a designer, but also as a tool to understand the Client's vision of the product. 

    The Client sends us a few examples of apps, sites, or anything else that he likes. Based on them, we create the moodboard, reflecting the style of the future product. This helps to ensure that the design team and the Client are all on the same page while working on the project. 
  • Typography & Colors. All details are very important. Therefore, one of the first stages of work with a new project is to choose the font and color palette for it. They should convey the overall mood of the product and deliver specific messages about the brand.

    Designing typography for the project is an art. Skilled and experienced designers can set a consistent tone of the interface while finding the perfect style of typography.
  • Design. At this stage, we prepare three visual style options for the future product in Figma. Usually, our design team creates a signup screen, a home screen, and a user profile screen. These pages contain like 90% of all UI elements (labels, buttons, icons, etc.) you are going to see in the whole project. The Client can choose a certain style and leave comments to improve it. 

    After approval, we move to the next steps. Our team creates the design for all screens of the product and sends it for the Client's final review. 
  • UI Kit components. User interface kits are a set of files that contains critical UI components. The main advantage of this tool is that in the future you will be able to easily modify and update your design, saving time and money. 


UI Kit file example

Check your new app now!

This is how a well-defined design process helps to transform the ambitious idea into a real user-friendly application. Also, we want to notice, that there is no one-size-fits-all solution for all startups. Our team is very flexible and works on each project taking into account its uniqueness.

Key takeaways

  • A well-filled brief is the first step to a successful project.
  • All goals and expectations must be well formulated from the beginning of the cooperation.
  • A better understanding of your potential users = better interface solutions. That is why we always start with UX research.
  • There are a lot of stages in a design process.
  • We are open to new challenges! 

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Oksana Kovalchuk
FOUNDER & CEO

Have more questions or just curious about future possibilities?
Feel free to connect with me on LinkedIn.

Got Questions? 

We've got answers:

answers:
What is a UX audit and why is it important for SaaS businesses?

A UX audit is a comprehensive evaluation of a product’s user experience aimed at identifying usability issues, gaps in the user journey, and friction points in the interface. For SaaS companies, a ux audit service plays a crucial role in improving conversion rates, reducing churn, and aligning user experience with business objectives. A thorough UX audit not only uncovers where your product fails to meet user expectations, but also highlights areas where UX design can actively drive revenue. SaaS platforms that invest in regular ux audits report higher user satisfaction, improved feature adoption, and lower ux audit cost in the long run.

What does the UX audit process include?

The ux audit process typically begins with competitor analysis and user research, followed by a heuristic evaluation of the current interface. We review behavioral data, conduct usability testing, and evaluate the product’s information architecture, visual design, and interaction flow. At ANODA, our ux audit agency also includes a ui audit to assess layout consistency and clarity. The final deliverable is a detailed report with actionable insights and recommendations tailored to your product’s goals and your target audience. Every phase is designed to reveal issues that hinder user satisfaction and limit the success of your digital product.

How do I know if I need a UX audit service?

If your users struggle to complete key tasks, drop off during onboarding, or if your digital product generates more support tickets than conversions — it’s a clear sign you need a UX audit service. Common symptoms of poor user experience include low engagement, usability issues, and high bounce rates. Our user experience audit service helps pinpoint friction points in your interface and reveals how to optimize the user flow for better performance. Even minor adjustments discovered through a UX UI audit can significantly improve both user satisfaction and business outcomes.

What’s the difference between a UX audit and a usability audit?

A usability audit is often a subset of a full ux audit service, focusing mainly on whether users can accomplish tasks effectively and efficiently. A ux audit, however, is broader. It includes analysis of user behavior, competitor analysis, alignment with business objectives, and sometimes even technical performance like load times. While a usability audit might only look at task flows, a ux audit report will offer a holistic view of your product’s entire user experience, including emotional response, clarity, and visual appeal. ANODA’s ux audit service combines both perspectives into a single, comprehensive report.

How does a UX audit improve customer satisfaction and retention?

When a product aligns with how users interact, it naturally leads to greater customer retention and better user satisfaction. Through user testing, we identify friction points, optimize the user flow, and redesign confusing or overwhelming components. A user experience audit service helps reduce the cognitive load, making interfaces intuitive and predictable. By addressing key pain points, improving the user interface, and testing with real users, ANODA’s ux audit agency helps transform frustrating user journeys into a seamless user experience — which is critical to turning freemium users into paid customers.

What deliverables do I get after the UX audit is complete?

After completing the ux audit, clients receive a structured ux audit report that includes a heuristic evaluation, audit findings, user feedback analysis, heatmap interpretations, and a prioritized strategic roadmap for implementation. This comprehensive report also outlines issues in visual design, information architecture, and user flow, with recommendations supported by user research and real data. The final step is a call with our UX team to walk you through the audit insights and show you how to begin implementing improvements.

How much does a UX audit service cost?

The ux audit service cost varies depending on the size and complexity of your digital product, the number of platforms (web, mobile), and the depth of user research and testing required. While a basic ui ux audit service for a landing page or web page might start around a few thousand dollars, a full user experience audit for a large enterprise software platform with multiple roles and flows can range significantly higher. That said, the average ROI from a ux audit service is reported to be over 1700%, making it one of the most cost-effective design process investments you can make.

Why choose ANODA as your UX audit company?

ANODA is not just a ux audit company — we’re a team of full-time, product-focused experts with extensive experience in transforming SaaS platforms. Our ux design audit services go beyond generic checklists. We tailor every ux ui audit to your target audience, product stage, and growth goals. With certified compliance (GDPR, HIPAA, WCAG), deep SaaS background, and proven results in boosting customer satisfaction and business performance, we provide more than just evaluations — we deliver actionable recommendations that drive outcomes. Our ux audit agency is trusted by startups and enterprises alike.

What role does user feedback play in a UX design audit?

User feedback is central to any effective ux design audit. It reveals how real users perceive your product, where they hesitate, what they enjoy, and what they ignore. In our ux audit process, we combine user feedback with data from user behavior tracking tools, interviews, and usability testing to ensure a 360° view of your product. This leads to a thorough ux audit service that not only highlights flaws in your current user interface, but also provides valuable insights on how to enhance satisfaction, engagement, and clarity for your target audience.

How long does a UX audit take and what happens after?

A full ux audit service typically takes between 2 to 4 weeks, depending on project complexity and the number of platforms evaluated. After delivering your detailed report, we offer ongoing support and can assist your team during the redesign project to ensure that changes align with the business analysis and audit findings. Our ultimate goal is to optimize your product’s user experience while maintaining design feasibility, implementation speed, and maximum ROI. With ANODA, the audit is just the beginning of strategic, measurable ux analysis.

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