User Stories

User stories provide a clear and concise understanding of the product's functionality and value making it easier to communicate the product vision and requirements.

Why do you need this service?

Lack of clarity on user needs
Personas: Creating user personas based on user research findings can help to define the target audience and inform the creation of user stories that are tailored to their needs and behaviors.
Customer Journey Mapping: Visualizing the customer journey through a customer journey map can help to identify areas for improvement and inform the creation of user stories that address specific pain points.
Inconsistent user experience
User Story Maps: Creating a user story map that outlines the user journey can help to identify any friction points in the user experience and inform the creation of user stories that address these issues.
Design System: Establishing a design system, including a set of design guidelines, can help to ensure a consistent user experience and make it easier to maintain and update the product or service over time.
Inadequate testing and validation
Cross-Functional Collaboration: Encouraging cross-functional collaboration, including regular meetings and communication between product management, engineering, design, and testing teams, can help to ensure that the product or service is developed with the user in mind.
User Workshops: Holding workshops or brainstorming sessions that involve cross-functional teams and user representatives can help to encourage collaboration, communication, and user-centered design thinking.
Poor collaboration and communication:
Design Review Process: Implementing a formal design review process, in which designs are reviewed and critiqued by team members and stakeholders, can help to ensure that the user perspective is considered in product development.
Agile Methodology: Adopting an Agile methodology, with regular stand-up meetings, sprint reviews, and retrospectives, can help to encourage collaboration and communication between team members.

Why do you need
this service?


User Stories
The main deliverable of the user story creation process is a set of written user stories that describe the target user, their needs and goals, and the features and functionality required to meet those needs.
Another key deliverable of the user story creation process is a set of user personas that represent the target user and help stakeholders understand the user's needs and behaviors.
User Journey Maps
User journey maps provide a visual representation of the user's experience, including their goals, challenges, and touchpoints with the product. These maps can be used to identify areas for improvement and inform the design of features and functionality.


Technology stack

Our project managers use various tools to ensure successful working on the project, meeting deadlines, and maintaining high-quality communication with the Client.

We emphasize planning, preparation for each stage of the design process, and constant work on improving our project management style.

technology stack picture
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Business values

User-centered Design

A UX audit helps to ensure that the product is designed with the end-user in mind, taking into account their needs, behaviors, and motivations. This leads to a more user-friendly and effective product.

Improved User Experience

The UX audit helps to identify and fix any usability issues, providing a better and more seamless experience for the user.

Increased Customer Satisfaction

By improving the user experience, a UX audit can lead to increased customer satisfaction, which can translate into repeat business and positive word of mouth.

Increased Efficiency

By identifying and fixing usability issues, a UX audit can make the product more efficient and easier to use, saving time and resources for both the user and the company.

The design process is simple. What do you need to get started


1. Book a call


2. Fill the brief


3. Approve the quote


4. Run!

Andy Dunn
Founder and CEO of Infinite Touch
Andy Dunn
Founder and CEO of Infinite Touch
Raman Hundal
Growth Lead of Twingate
Kağan Mersin
Expert DevOps/Cloud Engineer of Mercedes-Benz Otomotiv
Tom Cowle
Founding Director of GoodCRM

Got Questions? We've got answers:

How do I get started with your design agency?

Getting started is easy! Simply contact us through our website email to schedule a consultation. We'll discuss your project, goals, and provide you with a tailored plan to bring your design vision to life.

Is my project idea confidential when I work with your agency?

Yes, we take client confidentiality seriously. Your project details and ideas are kept confidential, and we are happy to sign a non-disclosure agreement (NDA) if required to ensure your peace of mind.

What services does your design agency offer?

Our design agency offers a wide range of services including graphic design, web design, user interface (UI) design, user experience (UX) design, and more. We specialize in creating visually compelling and user-friendly designs.

Can you provide examples of your previous design work?

Certainly! You can view our portfolio on our website to see a selection of our past projects. Our portfolio showcases our expertise and the diverse range of design work we've completed for clients.

How long does it take to complete a design project?

The timeline for a design project depends on its complexity and size. We work closely with clients to establish project milestones and deadlines. We strive to deliver high-quality designs within agreed-upon timeframes.

What is the design process at your agency like?

Our design process typically includes initial consultation and discovery, concept development, design revisions, client feedback, and final delivery. We emphasize collaboration and communication throughout the process to ensure your vision is realized.